Privacy Policy

1. Data Controller

DinkSEO S.r.l., Via Galimberti 1, 80023 Caivano NA, Italy ("we", "us", "our") is the data controller for personal data collected through dinkseo.com. Contact: hello@dinkseo.com, +39 081 834 6481.

2. Data We Collect

We collect personal data in the following circumstances:

• Enquiry forms: name, email address, phone number, website URL, and any information you voluntarily provide in message fields.
• Checkout: name, email address, phone number, country, and project notes. Payment data is processed by Stripe and never stored on our servers.
• Analytics: anonymised site usage data via tools that respect browser consent signals.
• Cookies: see our Cookie Policy for a full list.

3. Legal Basis for Processing

• Contract performance (Art. 6(1)(b) GDPR): processing your name, email, and payment details to deliver your order.
• Legitimate interests (Art. 6(1)(f) GDPR): responding to enquiries and improving our services.
• Consent (Art. 6(1)(a) GDPR): analytics and non-essential cookies, given via our cookie banner.

4. How We Use Your Data

• To respond to enquiries and provide the requested services.
• To process and confirm orders via Stripe.
• To send project-related communications and monthly reports.
• To comply with Italian and EU legal obligations (tax records, invoices).
• To improve our website based on anonymised usage data.

5. Third-Party Processors

Processor	Purpose	Location	Safeguard
Stripe Inc.	Payment processing	USA / EU	SCCs / PCI-DSS
Hosting provider	Website hosting	EU	GDPR compliant

6. Data Retention

Enquiry data is retained for 12 months or until no longer needed to serve you. Order and invoice data is retained for 10 years as required by Italian tax law. Website analytics data is retained for a maximum of 14 months.

7. Your Rights (GDPR)

Under the General Data Protection Regulation you have the right to: access your personal data; rectify inaccurate data; erase your data (where no legal retention obligation applies); restrict or object to processing; data portability; and withdraw consent at any time without affecting the legality of prior processing. To exercise any right, email hello@dinkseo.com. We respond within 30 days.

8. Complaints

You have the right to lodge a complaint with the Italian data protection authority, the Garante per la Protezione dei Dati Personali (www.gpdp.it).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at dinkseo.com/privacy-policy. Material changes will be notified by email to active clients.